Contact Us
Last updated: September 2026
We’re here to help with questions about your order, products, shipping, returns, payments, or anything else related to your Weaveev shopping experience. Send us a message and our support team will be happy to assist.
For the fastest assistance, please contact us by email. When contacting us about an existing order, include your order number and the email address used at checkout so we can locate your information more efficiently.
Email Support
Support Hours
8:00 AM – 7:00 PM EST
Monday – Saturday
Our Address
14 Rowan Dr
Garnerville, NY 10923
United States
Our customer support team can assist with a range of questions, including:
Orders & Products
Questions about product details, order status, order information, or changes to an order.
Shipping & Delivery
Help with shipping information, delivery estimates, tracking, and packages that have not arrived as expected.
Returns & Refunds
Assistance with our 60-day return policy, return requests, and refund processing.
Please provide as much relevant information as possible so we can understand your request and respond efficiently.
For questions about shipping times, returns, refunds, payments, or other common topics, you may also review our website policies and FAQs. These pages provide detailed information about our procedures and may help you find an answer immediately.
If your question concerns a specific order, including your order number in your message will help our support team provide a more accurate response.
Whether you need help before placing an order or assistance after your purchase, Weaveev is committed to providing clear and helpful customer support. We appreciate the opportunity to assist and will work to address your request as efficiently as possible.